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How To Succeed in Hiring Leasing Agents Over Zoom

4 Resumes Tips from a Multifamily Recruiter

As 2020 comes to a close it is clear that social distancing isn’t going anywhere. The apartment industry caught on board quickly with virtual walkthroughs, virtual maintenance techniques, and non-contact rent payment, among many other adjustments. Because of this professional pivot, apartment leasing has not taken a hit while many other industries have. This means that leasing agents are still in high demand and the need for successful virtual hiring is very important.

The video conferencing platform Zoom has taken the lead in the professional space. This is especially true when it comes to virtual interviews. However, the success rate of virtual hires has yet to be studied. We will see in 2021 if attrition is up because of bad hires made over the internet that perhaps would not have been made in person.

Below, we have some great tips to try to do the best job possible of hiring leasing agents over Zoom.

1. Let the Candidate Do Most of the Talking

Every hiring manager has their own interview style, and that may include leaving the conversation to the potential candidate. However, virtual interviewing can sometimes set the scene for the hiring manager to take the lead in the talking time because of the awkwardness of the video conferencing. The best way to handle this is to prepare yourself to lead the candidate to do the talking with open ended questions. You want to see how comfortable the candidate is with the technology, and speaking virtually, since they will likely be using it to sell potential residents to your property.

2. Pretend to Have Technical Difficulties

This one might seem a little crazy, but stay with us. Since virtual selling will likely be used by the leasing agent you hire you want to be sure they can handle a little bump in the road. Difficulties with the Zoom app are fairly common and can be anything from the sound not working to a lost connection. This may even happen naturally during an interview, if it does be sure to pay close attention to how the candidate is handling the situation. Are they trying to problem solve? Are they zoning out? Are they getting flustered? Their reactions can be very telling on how they will eventually interact with the potential residents.

3. Do a Social Media Search Before the Interview

For some hiring managers doing a social media search of a potential candidate is a common practice. Social media searches can give you a lot of information including the persona the potential candidates inhabit online and what could possibly be associated with your property if they are hired. You want to look for any obvious red flags. In addition to searching for possible issues, doing a social media once over can provide you with great interview questions to get them talking that you won’t find on their resume. This can include hobbies and interests you may see them post about online.

4. Have Them Do a Virtual Walk Through

Before the interview you can send the prospective candidate a video of an apartment home walk through and ask them to present it to you during the zoom interview. This can be done by loading the video to your conference call or you can simply have them hold their phone to the camera and walk you through that way. This is the closest you will get to seeing how they will actually perform the job you are hiring them for.

In many ways, hiring over Zoom can hold some very beneficial things that can help you achieve successful hires. Since the world will be practicing social distancing for some time it is imperative you adopt virtual hiring practices and use them to your advantage.

Posted in Career Blog Categories |

Keeping Your Apartment Property’s Work and Resident Culture Positive During Tumultuous 2020

We all deserve a big pat on the back because we have almost made it through one of history’s most tumultuous years! 

However, many businesses sadly did not make it and the ones that did have been forever changed. So if you find yourself struggling to keep morale boosted in your work environment, you are not alone!

Luckily, the Apartment Industry has not only survived but THRIVED! Now it is more important than ever to make sure your property’s work and resident culture stay optimistic and nurtured as we move into the future.

Here are 5 ways to keep your Apartment Property’s work and resident culture positive as we close out 2020.

1. Talk about The Future

Much of this year was spent in survival mode as we made big changes to our communities because of the need for social distance. While things are far from being back to normal, many of us have adjusted to new procedures to stop the spread of COVID-19. What we are all suffering from now is the fatigue of these new practices and can all benefit from a little distraction. With the new year only two short months away, it is the perfect time to start focusing on what is ahead.

This can include new incentive programs for your leasing agents and maintenance crew or training programs that will be offered along with any team events you may have planned. 

For your residents, you can talk about any virtual programs for building community you will implement in 2021. It’s best to consider social distancing as a part of your normal way of getting your residents together because 2021 may be similar to the current year in terms of safety precautions.

2. Address Problem Areas

In preparation for a successful new year it is important to deal with any problem areas that your property may be struggling with currently. These problem areas could be a result of COVID-19 or they could be normal, every day issues your apartment community is facing. Nip these things in the bud now so you can have your staff and residents start the new year off from an empowered and positive place.

3. Allow For Grace

No matter what your goals and struggles are with your residents and your team, the biggest thing to keep in mind is everyone has had a really hard year. One of the simplest things you can do to keep your work and resident culture positive is to give them all grace when they are feeling stressed and helpless. This can include being more lenient on common infractions such as being late to work or being late with a rent payment for the remainder of this year.

4. Keep Your Residents in the Know With Zoom Gatherings

Social distancing has completely dismantled most apartment community events and because of this many renters feel disconnected from their property’s attempts to forge a sense of community among their residents. Regular Zoom meetings for residents to give them updates and a place to ask questions are very beneficial for a property’s culture. You can encourage attendance by offering prize giveaways which winners can be picked at random from the Zoom attendees.

5. Pay Special Attention to Social Media and Trends

Lastly, be sure to keep your property’s social media accounts active with resident information and property initiatives. An active social media account will be very helpful to your leasing agents as they are selling virtually to potential renters. Making their job easier and more effective will help to increase a general feeling of job satisfaction and keep the property’s culture positive.

It’s times like these that can make or break a property’s living and work culture. You can either start 2021 with positivity and optimism or you can start the new year with bitterness and fatigue, it’s up to you!

Posted in Career Blog Categories |

Assistant Property Manager/Property Manager (Houston, TX)

Job detailsSalary$15 – $17 an hourJob TypeFull-timeQualifications

    • Property Management: 1 year (Preferred)
    • Customer Service: 1 year (Preferred)
    • Spanish (Preferred)

Full Job Description

Assistant Property Manager – Apartment / Multifamily Industry

Hire Priority, leaders in Multifamily Maintenance Staffing is looking for a qualified Assistant Property Manager for various properties in the Houston area!

Job Title: Assistant Property Manager

Why become apart of our team?

  • We are a caring team, with a great family dynamic
  • Properties with a dedicated maintenance team
  • We are a large company, with opportunities for growth and advancement

Location: Houston (currently we have communities in NW & SE)

You Have Knowledge and Experience of the following:

INCOME COLLECTION

Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Deposits all receipts prior to bank close each day.

RESIDENT RELATIONS

Maintains positives customer relations attitude. Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

MARKETING

Must be knowledgeable of all phases of leasing and resident retention.

Works with lease renewals each month.

Responsible for keeping daily records on lease renewals and terminations.

Greets prospective clients, shows community and performs leasing duties.

Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.

Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.

ADMINISTRATIVE

Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.

Organizes and files all applicable reports, leases, and paperwork.

Verifies accuracy of all lease paperwork and processes move-ins and move-outs.

Processes all security deposit move-out reports.

Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up calls with resident when work is completed.

GENERAL

Performs any additional duties assigned by Property Manager or Regional Property Manager. Serves as a backup for all Property Manager duties.

Skills and Requirements: Bilingual (fluent in Spanish)

Education: High School Diploma or equivalent, Bachelor’s degree.

Experience: 1+ years property management experience; Fair Housing Regulations, Americans with Disabilities Act, Fair Credit Reporting Act, and all other applicable Federal and State laws.

MUST:

Provide forms of identification and proof of eligibility to work in the U.S.

Be able to complete an application and interview process

We look forward to adding you to our team!

Apply now through Indeed now! We have immediate openings!

If you have any questions give us a call at 713-960-9906

INDHOU

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends

Experience:

  • Property Management: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • Spanish (Preferred)

Work Remotely:

  • No

APPLY NOW

Posted in Career Blog Categories, Featured Jobs |

Apartment Maintenance Technician – EPA Required (Houston/Baytown)

Job detailsSalary$17 – $19 an hourJob TypeFull-timePart-timeTemporaryFull Job Description

Hire Priority, leaders in Multifamily Maintenance Staffing is looking for a qualified Lead Maintenance Tech for a property in the Houston area!

Job Title: EPA / HVAC Lead Maintenance Tech

Why become apart of our team?

  • We are a caring team, with a great family dynamic
  • A property with a dedicated maintenance team
  • We are a large company, with opportunities for growth and advancement

Location: Houston / Central / North / Baytown (urgent)

Compensation: Competitive salary

You Have:

  • Experience troubleshooting, diagnosis, and repair of residential/ commercial air conditioning and multi-zone heating and cooling systems.
  • Ability to efficiently prioritize, and run multiple work orders daily, or as needed
  • It can ensure proper care in the use and maintenance of equipment and supplies; promote continuous improvement of workplace safety and environmental practices.
  • Can perform miscellaneous job-related duties as assigned.
  • Good interpersonal skills, and a customer service mindset.
  • Bilingual helpful, but not required.

Qualifications:

  • Universal EPA certification / HVAC
  • Multifamily experience (VERY HELPFUL, but will consider someone without onsite experience if you have the required skill set)
  • Experience in HVAC, painting, plumbing, basic electric, drywall, etc. and have your own tools.
  • Ability to work weekends and be on-call (when needed).

MUST:

Be able to pass a drug test

Provide one form of identification and proof of eligibility to work in the U.S.

Be able to complete an application and interview process

We look forward to adding you to our team!

Apply now or call us at (713) 960-9906

Maintenance, Maintenance assistant, Plumber, Painter, Remodeling, HVAC, EPA, CPO, Apartment units, Apartment complex, Houston Real Estate, Multifamily, HAA, TAA

INDHOU

Job Types: Full-time, Part-time, Temporary

Pay: $17.00 – $19.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Employment Length:

  • 1 – 3 months

Work Remotely:

  • No

APPLY NOW

Posted in Career Blog Categories, Featured Jobs |

EPA Maintenance Tech (Austin, TX)

Job detailsSalary$17 – $20 an hourJob TypeFull-timeFull Job Description

EPA Maintenance Tech – Apartment / Multifamily Industry

Hire Priority, leaders in Multifamily Maintenance Staffing is looking for a qualified EPA Maintenance Techs for various properties in the Austin area!

Job Title: EPA / HVAC Maintenance Tech

Why become apart of our team?

  • We are a caring team, with a great family dynamic
  • Properties with a dedicated maintenance team
  • We are a large company, with opportunities for growth and advancement

Location: Austin, Texas

Compensation: Competitive salary

You Have:

  • Experience troubleshooting, diagnosis, and repair of residential/ commercial air conditioning and multi-zone heating and cooling systems.
  • Ability to efficiently prioritize, and run multiple work orders daily, or as needed
  • It can ensure proper care in the use and maintenance of equipment and supplies; promote continuous improvement of workplace safety and environmental practices.
  • Can perform miscellaneous job-related duties as assigned.
  • Good interpersonal skills, and a customer service mindset.
  • Bilingual helpful, but not required.

Qualifications:

  • Universal EPA certification / HVAC
  • Multifamily experience (VERY HELPFUL, but will consider someone without onsite experience if you have the required skill set)
  • Experience in HVAC, painting, plumbing, basic electric, drywall, etc. and have your own tools.

MUST:

Provide forms of identification and proof of eligibility to work in the U.S.

Be able to complete an application and interview process

We look forward to adding you to our team!

Apply now through Indeed now! We have immediate openings!

INDAUS

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Remotely:

  • No

APPLY NOW

Posted in Career Blog Categories, Featured Jobs |