As we continue to move into the age of artificial intelligence and automation, it’s becoming increasingly difficult to find a task or industry that isn’t improved by new technology. The apartment industry is no exception, especially when it comes to improving communication between residents and the property’s team of employees.
Perhaps the most important team members to the residents are the property’s maintenance staff. In this new age of automation and AI there are incredible ways that maintenance practices in the apartment industry can become more efficient than ever before. Below we explore 3 ways technology can differentiate a property’s maintenance staff.
1. Work Order Notification
Traditionally when a resident has a work order they submit the request with the front office and that request is sent to the maintenance team. This system works great, except when it doesn’t. Now with mobile technology it’s possible to submit work orders directly to the maintenance team. Notifications appear on their mobile phones and they are able to address requests in the order they were received. For larger properties this can be a huge time saver to the front office by cutting out the middle-man and enabling the maintenance team to stay out on the property’s grounds longer while they attend to service request in real time.
2. Resident Feedback
Chatbots are becoming common place in businesses that want customer feedback. This same technology can be used to assess a resident’s level of satisfaction with a service response. Once a maintenance work order is completed, a resident can get a text on their mobile phone asking them to rate the service provided in areas such as timeliness, friendliness, and overall effectiveness. This type of feedback can be essential in managing an efficient and accountable maintenance team.
3. Maintenance Accountability and Performance Measurement
Maintenance is a substantial component of the cost of running a successful multifamily property. By implementing a tracking software for maintenance work orders and resident feedback, a property manager can see clear reports, patterns, and identify areas in need of improvement. Maintenance tracking software can save a property a significant amount of money by clarifying recurring problems or poorly performing maintenance team members.
On the flip side, this type of software can highlight top performing maintenance team members that might be due for a promotion or a raise in pay to keep them feeling appreciated. Which is an essential aspect in retaining high performing team members.
There are many companies that specialize in maintenance automation software. These tools can benefit a large, multi-property company or a smaller, individual apartment community. It’s time to upgrade your maintenance staff and their capabilities in 2019, and the main reason may not be what you think!
Millennials, today’s driving work force, prefer working with technology over tedious paperwork. According to a survey done by Multifamily Insiders (https://www.multifamilyinsiders.com/multifamily-blogs/insights-into-the-future-of-property-maintenance) it was reported that many millennial maintenance team members left their positions because of the lack of technological advancements in their day-to-day work activities.
Technology is not just for improving the efficiency of your current maintenance team, it’s also for ensuring the stability and effectiveness of your maintenance workforce.