Tag Archives: maintenance

Solving Productivity Issues For a Short-Staffed Maintenance Team

Being understaffed is one of the most difficult issues employers are facing today. As we covered in our recent article, “Why is Hiring Hard Right Now,” industries across the United States are struggling to find suitable hires. The multifamily industry is no different, especially when it comes to maintenance teams.

When you’re understaffed, your team members are scrambling around to make sure that all of the tasks are being taken care of. Oftentimes, this includes completing tasks that may not be in your employees’ job descriptions. Not only does this take their focus away from what they were hired to do, but it can also result in quick burnout. This ultimately causes dips in their performance and poor productivity.

Some common warning signs are stress, missed deadlines, and a decline in quality of work. If you’re seeing some of these behaviors from your staff, then it’s likely that your team is in need of some serious changes.

Solutions to Increase Maintenance Productivity While Short-Staffed

We understand that it’s hard to predict when your team may be short staffed. The pandemic is a perfect example of how life can blindside you in the most unexpected ways. But, it does happen. Though we are in unique times, being understaffed has always been an issue, especially for maintenance teams. From vacations to sicknesses to the unexpected letter of resignation and difficulty finding a replacement, most businesses have felt the sting of being understaffed. Here are some solutions for increasing productivity during these challenging times:

  1. Revise Your Priorities

When you’re short-staffed, not everything is going to get done. Sitting down and evaluating the tasks at hand can help you distinguish which tasks need to be done versus which ones can be done later. This works especially well when you review your tasks regularly. It will help give your team a clearer picture of where your priorities lie, allowing you to adjust your expectations as necessary.

  1. Communication and Team Development

Communication should be a top priority when your team is picking up the slack. Make sure everyone understands how appreciated they are, and encourage open communication. Talk it out when there’s an issue, and allow your team members to give some input. Working together is one of the most effective ways to keep morale and productivity up, especially when it’s positive and encouraging.

  1. Encourage Breaks

When your team is understaffed and employees are trying to keep up, they tend to forget to take care of themselves. Encouraging everyone to take their breaks throughout the day can help avoid the imminent burn out of an overworked team. Everyone needs a mental break and a moment to refresh from time to time, especially in high-stress moments.

Implementing these practices can assist you in making sure your employees are happier and more productive. At this point though, you may be asking yourself how you can best track productivity, especially for your maintenance team? Let’s explore some ideas.

Tracking Maintenance Productivity

Creating and implementing tools to help you track your maintenance productivity may be just what your team has been needing. Developing systematic ways to track your long-term maintenance productivity will help you to stay on track for reaching your business goals. Starting by documenting maintenance actions will help generate the information needed to determine your key performance indicators. This will allow you to reflect on which areas need the most improvement and lead you towards your long-term goals.


Key Performance Indicators (KPI) help by measuring your team’s performance against key objectives. Some of the KPIs that should be implemented when it comes to multifamily maintenance are:

  1. Planned Maintenance Percentage or PMP

A current PMP is essential for tracking the time spent by maintenance staff on anticipated services versus unforeseen issues. The best way to determine this is by measuring the total maintenance hours, then learning which hours were actually spent on scheduled maintenance items.

  1. Response Time

Creating a KPI for response time will help you set your own expectations, as well as setting goals for the team. When you notice a downward trend it is a clear indicator of declining productivity, allowing you to quickly address the issue. In a similar matrix you can track how long a repair takes, offering helpful data for creating your PMPs.

  1. Maintenance Backlog

While it’s not bad to have a maintenance backlog, monitoring how long it takes to complete the tasks given is important. How long it takes your maintenance team members to get through their “to do” list can help determine the productivity of your team. If it normally takes 2 weeks to complete everything but you’re noticing a 4 week trend, you can once again address and correct the issue quickly.

Being Understaffed Is Temporary

Though periods of being understaffed are tough, the good news is they are temporary. You can use these periods to truly bring your team together. It is also a great time to see where the struggles in your processes are so you can address them. Practicing tracking and implementing productivity practices will give you the strength to weather any storm. I mean… we made it through the pandemic, didn’t we?

Feeling the pains of being understaffed? Hire Priority might be the solution you’ve been looking for. With our pre-screening processes and training, we can help your company find it’s next long-term hire

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How to Increase Your Maintenance Staffs Performance

It is no surprise that over the last 14 months, operations within the multifamily industry have changed. New practices have been implemented. New cleaning standards have been set. And, above all, managers have had to ask their teams to adopt next-level standards. While these changes were necessary, the pressure of keeping properties and residents safe has increased. Adding more responsibility to the essential staff who have continued to keep up day-to-day operations.

Maintenance teams are at the heart of what keeps properties alive. They also carry the heaviest weight brought on by this pandemic. They take care of the systems and aesthetics of your property. They tend to the leaks, the breaks, the wear, and the tears. And, most importantly, they ultimately keep residents happy with their living conditions. 

Maintenance work is not for the weak. One of the greatest of these challenges lies in boosting productivity and performance. How do we increase performance when this issue has been alive and well since long before the pandemic? The answers may not be as complicated as they seem.

Streamlining Procedures

CRM technology is an excellent solution for streamlining your operations, offering endless benefits. Just imagine being able to customize workflows, easily managing your team and their day-to-day tasks. And the best part? This can be done through a contactless approach. From a maintenance standpoint, tracking work orders has never been easier. 

Additionally, reworking your mobile communications will save time and vastly increase efficiency. Having access to scheduled tasks will help your maintenance team stay on track.  They will also have the ability to easily enter notes and submit further requests as needed. Preventative maintenance reminders can also be added, cutting down on both costs and emergency calls. 

Offer Schedule Flexibility

The work environment is one difficulty essential workers have experienced during the pandemic. As others have moved into more flexible and even remote positions, the maintenance staff has not had the same benefit. Studies have shown positive changes in employee morale as the work-life balance has shifted. While remote work isn’t an option for some, flexible benefits can be experienced by all employees.

As mentioned earlier, utilizing new technology-adapted procedures can help tremendously. Giving your maintenance staff a clearer picture of what their day looks like goes a long way. Experienced staff already know how long a given task should take them. Because of this, allowing them the flexibility to schedule their day can make a world of difference. Some employees may prefer starting earlier in the day, focusing on HVAC preventive maintenance. Others may prefer taking a later shift to help cover resident requests. The key is to communicate their needs while balancing what tasks need attention.

Active Listening

No one knows what improvements can be made better than those who are doing the work. Keep an open-door policy to any suggestions or ideas your employees have to offer. Listen to their concerns. Talk about what may not be working and why. Include your maintenance in the decision-making process. Having a voice and the ability to take part in future changes and improvements will open the door to higher performance going forward.

Positive Reinforcement

Mental health has been a hot topic as the world has turned upside down. In this new world, negativity and fear are seen on every corner. You can counteract this by being sure to offer positive feedback for what your team is doing right. Consider offering a reward system for individuals with the highest resident satisfaction. You could even involve the whole team, offering rewards when work orders do not fall behind. Get creative, and do your best to create the most uplifting environment possible. After all, these are the men and women who have the most impact on your communities. 


Your maintenance staff is one of the most important components of your multifamily community. Taking the time to evaluate performance and productivity will have a lasting effect on your business. Clear communications and procedures will be essential for moving forward into these new times and will ultimately increase performance.

Hiring the right fit can be a struggle, even when you’re implementing all the right tactics. Hire Priority understands this and can reduce the stress in your hiring process. We strive to provide you with the right team members for long-term relationships. Want to learn more? Check us out now!

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