If your maintenance supervisor doesn’t seem as motivated as they used to be, then there may be several underlying factors that contribute to their lack of motivation. Understanding how to motivate your maintenance supervisor also requires that you understand why they may be demotivated.
There are many reasons why employees become disheartened or unmotivated in their jobs but for maintenance, we can pinpoint some specifics that are often the cause. Take a look at your work environment, your supplies, and whether or not your residents and staff show proper appreciation, the answer to why a maintenance supervisor is not motivated often lies within one of those categories. So what are some things that a property manager can do in order to help re-motivate their maintenance supervisors? Here are a few examples:
- Sometimes the smallest things mean the most. When was the last time you stopped your Maintenance Supervisor to say “Thank you”? Do they know that you appreciate all that they do for you and your residents? Make sure you acknowledge their hard work. Your Maintenance supervisor and technicians are what keeps your apartment community running smoothly and what keeps your residents happy. Don’t forget to tell them how important they are and how much their work is valued.
- One of the most frustrating things in any job is to not have all of the necessary tools to complete the task. Imagine trying to keep up with emails from prospects, residents, and vendors without reliable internet service. That is how frustrating it can be for a maintenance professional who is tasked to do a job without the proper equipment. Talk to you maintenance supervisor about what tools, parts, and equipment they need to get the job done. Try to help make sure you have all of those things available and if they are not, then make sure to talk to your maintenance supervisor about when they will be available.
- Are you understaffed? Does your maintenance supervisor feel overwhelmed with requests and not enough staff to properly take care of customers? Make sure to keep communication open about labor needs. Sometimes, it will help re-motivate your maintenance supervisor if they know that you understand their frustrations and are working toward a solution together.
- Is there a work place issue that is bothering your maintenance supervisor? Talk to them to find out if there are safety concerns you need to address together and reassure them that they are an important part of your apartment community and you will address any safety concerns with them.
- Try to help reduce the stress associated with their position. Do they get bored taking care of the same types of maintenance requests just because that is what they specialize in? Allow some flexibility and new challenges for your maintenance supervisor so that they get to expand their knowledge and have some variety in their position.
Most of these motivational factors can be helped with solid communication between the property manager and the maintenance supervisor. If it is simply not in the budget to fix the staffing or equipment problems, then make sure they know that you empathize and are not simply ignoring their needs. Bring in breakfast or lunch once in a while just to let them know you appreciate their work. And as always, keep the lines of communication open and professional.