Hire Priority, leader in Multifamily staffing and recruiting is the only company, specializing in multifamily staffing included in INC 5000 list of fastest growing private companies. With offices in Houston, Austin, and San Antonio, Hire Priority specializes in multifamily, healthcare, administrative and light industrial staffing and recruiting.
Unlimited PTO Policy
Encouraging team environment!
Competitive salary plus monthly commission
Medical/Dental/Vision insurance options
Retirement benefits with 6% matching
Growth opportunities within
and, Much More!
AnnualSalary Range – $37,000.00 – $44,000.00 + Monthly Commission
As a SeniorRecruiter (South Texas), you will be responsible for finding talented individuals to meet client and company needs.
Activities for this position may include some or all of the following:
Source candidates based on client needs, keep up with current recruiting trends.
Act as a candidate advocate to ensure their needs are being met.
Ensure candidates fill out the appropriate paperwork and coordinate required testing.
Daily tasks include: Taking candidate calls, scheduling and conducting interviews, entering candidate information into CRM, candidate screening, etc.
As a member of the recruiting team, you make a positive contribution to your division by:
Effective organization and prioritization of tasks and completion of objectives.
Acknowledgement of divisional needs and initiation of appropriate action to resolve them.
A willingness to work collaboratively with co-workers to accomplish tasks and projects
Your ability to multitask in a fast paced environment
Bilingual- Must speak fluent Spanish
Customer Service Experience
Comfortable speaking with candidates and prospects over the phone, and building rapport.
Working Knowledge of Office Administrative functions and software such as Microsoft office products.
Ability to anticipate needs, and a keen attention to detail.
Advanced problem solving and conflict resolution skills.
Experience in sales, staffing or the multifamily industry is a plus!
Over the last year, our sense of “normal” has shifted dramatically. You owe yourself a pat on the back because you have repeatedly demonstrated one of the greatest attributes of human nature: our innate and powerful ability to adapt. You have implemented virtual processes, automated your marketing approach, and even came up with virtual solutions for keeping your team and community engaged in a newly distanced environment. You have charted the course, leading the way towards creating your very own “new normal”.
But what about closing sales? Unfortunately, this aspect of the housing industry has its own challenges, as it simply isn’t something you can plug into an app or send a quick email on. Sure, you’ve set up a killer virtual tour, best shots around, and beautiful editing, but how can we build rapport that will result in a signed lease when we’re not working with our potential residents face-to-face?
The answers to this challenge may not be as intimidating as they appear on the surface. Sure, you may not have the ability to utilize that same in-person environment that most leasing agents thrive in, but there are ways to deliver that same energy, even from behind the screen.
Closing Over the Phone
Now you are probably thinking that after a year of Zoom conferences, Google Video, and FaceTime, surely our first area to cover will be all about “face-to-face” conversations via video. While we all agree that video is a wonderful solution, it isn’t something that’s always available, and some people genuinely prefer using the phone. There is something special about simply hearing someone else’s voice, taking us back to a simpler, more trusting time. Don’t be afraid to pick up your phone when closing sales. Here are some simple guidelines to follow when connecting with others and closing with clients over the phone:
Remain Positive and Empathetic
As strange as this sounds, maintaining positive and powerful body language while speaking on the phone will help your energy stay exactly where it needs to be. Despite not being able to see you, prospects can usually hear the difference in your voice when you’re sitting down, standing up, and are even able to tell if you’re smiling. It’s hard to not have a positive attitude when you have a smile on your face. If you were speaking in-person you’d have a smile on your face, so why not now?
Another important practice to get really good at is to tap into an emotional connection with your caller. Imagine yourself in their shoes: they’re looking for a new home that they have only seen essentially online. What questions would you personally have about the property? What would you want to hear to help calm your nerves? Chances are if it’s something you would want to hear, they would as well.
Active listening is key to building rapport with your prospective residents. Focus on what they are trying to tell you; take notes of their needs, their concerns, and any questions that come up. Address them by name and repeat back what they say as it will show them you understand and let them know you care. Gentle acknowledgments while they’re speaking, such as a verbal “nod”, will let them know you’re engaged in the conversation. The more you listen, the more you’ll be able to find the solutions they’re looking for, putting any concerns aside, increasing the likelihood of signing a contract with them.
You know that what you’re offering has value, so make sure, to be honest, and direct in sharing that fact. Why is your community the best community for them? What excites you about your community? What can you offer over and above anyone else? Creating focus to move in the right direction will help you create the ending you are looking for. Do not be afraid to go for it.
Create A Sense of Urgency
The current leasing market is competitive. Many people are looking to make a move from the home they were recently quarantined in for the last year. Let them know that. Have other prospects reached out about this unit? Let them know. FOMO is real, and it has proven to be a successful sales tactic time and time again. Let them know that the offer you’re providing has a deadline; you can only hold this opportunity for so long. People don’t like to miss out on a good deal.
Closing Over Video
Virtual Tours have become LIFE when it comes to the new age of leasing. I mean, it’s the next best thing from being in person, right? The truth is, being in front of a camera can actually be a bit more nerve-wracking than you would like to admit. Just remember, the person on the other side of the screen is likely feeling just as awkward as you are. Know that there are simple ways for turning a live video tour into a successful close.
Increase Your Energy
Be excited and exaggerate your body language; you are, after all, face-to-face with someone! Utilizing your energy will help your clients connect with you more. It’s a bit more difficult to turn up your energy virtually than it is in person, so do what you can to make your presence known.
Remember to Go About Business as Usual
Virtual interaction can be a bit awkward sometimes but just remember: not much of your sales pitch has changed. Continue utilizing the strategies that were successful in person, as itwill bring a sense of normalcy and comfort to your prospects. It will also show that you have the confidence and knowledge they are looking for in the person who can help them choose their next home.
Guide the Tour
Do you know what the best part of providing a virtual tour is over an in-person one? You have complete control over how the prospect views a unit. Know they are looking for something in particular? Highlight the items that are the most appealing to them. Spend time helping them visualize how it would feel to come home to their beautiful new home. Envision exactly how you want this to go and utilize the tools to execute it flawlessly.
Ask for the Sale
Time is of the essence in a world that is ever-changing, and there is no better time than now. Feel like you nailed it? Then go for it! You have their full attention, you have their facial responses, what can hurt in asking if they’re ready to sign the lease? This is also the time to address any questions about the leasing process, and show what your team has done to make this a simple and safe environment.
The last and most important step to remember when selling from behind the screen is follow-up. Sometimes a prospect simply isn’t ready to sign immediately, and it’s ok. We all know it was no different when we were doing this in person. Not everyone likes to make snap decisions, and every situation is unique. Creating a deadline and setting up your follow-up, whether through email or a phone call, is imperative to landing the sale in the long run.
Hire Priority takes pride in providing valuable information to not only our leasing staff prospects but also to communities throughout Texas. Together we can help you to navigate the struggles in order to build a better tomorrow. Contact us today to see how we can help you.
Finding and sustaining a good maintenance team is one of the greatest challenges in the multifamily industry today. Between the increased need for this service among home developments and the decreased desire among younger generations to pursue this trade, finding dependable long-term maintenance staff can be frustrating. Here are some tips to help you navigate the journey of finding your ideal apartment maintenance team.
1. Determine Exactly What You Are Looking For
This element of the hiring process is one of the most important steps in hiring the right maintenance team. Taking the time to sit down and evaluate exactly how much assistance you need, along with getting a clear picture of what primary tasks they will be covering is key. What are the biggest issues you face with your building(s)? Is there any knowledge you would prefer your candidates already possess, or will a desire to learn be sufficient? Go through the history of issues you have encountered in the past; was there anything you wish your maintenance staff had known that would have made things go more smoothly? From asking yourself questions like these, you’ll be able to determine the knowledge and availability your ideal candidate would possess, and you’ll be better able to determine what salary you are willing to pay for this position.
2. Write a Descriptive Job Post
When posting a new job, do not be afraid to include exactly what you’re looking for. Be specific about which skills are mandatory, and which skills are simply preferred. Even if you are willing to offer some on-the-job training, making sure to honestly state your expectations will help you fine tune a better caliber of candidates who are willing and able to put in the hard work.
3. Pre-Screen Before An In-Person Interview
During the hiring process, thoroughly reviewing each of your applications should always be the first step. Create your short list based on the cover letters and resumes received, and from there you will proceed with your phone interviews. Conducting phone interviews is an excellent way to identify any obvious red flags, and get a good feel for whether the candidate would be a good fit for your team. It will also help by greatly reducing the time needed for conducting in-person interviews. The candidates you pre-screen should be the ones that hold your peak interest only. Here are some sample questions to help you in narrowing down your candidate list:
What hours are you available each day? Are there any days or times during the week you know you cannot work?
What experience do you have working in multifamily maintenance?
Which tasks do you tend to enjoy the most?
Do you have any experience in keeping track of maintenance records? How did you go about this?
What are your salary expectations?
Do you know anything about our community or company?
At this point, you will have narrowed your choices down to a much more refined list of potential maintenance candidates. Be sure to make notes of everything that happens during this phase in the hiring process: Was the candidate late? How did they present themselves? Do they have clear and concise communication skills? Are they friendly? Are they fidgety? Meeting them in person will give you some quick insights on how they might interact with residents. Here are some sample questions for the in-person interview portion of the hiring process:
Describe a previous issue you encountered while performing work in an apartment maintenance or similar position. How did you resolve it?
You realize a mistake was made early on in a project you’re working on, and it will put you behind your deadline. What do you do?
How do you typically deal with conflict? Do you have an example of this?
What is the most important quality a supervisor should possess?
How would you rate your customer service skills?
5.Send the Job Offer and Begin Probationary Period
Congratulations! You have finally found the ideal candidate to join your team. When sending your job offer, make sure to include a full job description, a salary outline, and a full narrative of company values and standards. You will always want to make sure you are clear about employment including a probationary period, because sometimes it just doesn’t end up working out (we’ve all been there). Remember to be specific regarding the time frame and expectations during the probationary period so there’s no confusion going forward. While we understand that finding the right maintenance fit for your community can be tricky, know that it’s not impossible. Being prepared with the right process and questions, and by following the proper steps, you can ensure you are creating a maintenance team that is both efficient and dependable. At Hire Priority, we specialize in multifamily staffing services. We can help by providing you with insight regarding your processes, and assist you in accessing pre-screened maintenance professionals in the Central Texas area. Please don’t hesitate to contact us to see how we can assist with all of your hiring needs.
As we approach the first anniversary of Texas’s first lockdown order, we cannot help but reflect on the long-term changes that are a direct result from experiencing our first (and hopefully last) global pandemic. A majority of industries have had no choice but to adapt to survive, and the multifamily industry is no different. Even though the move toward digital processes and services had already begun, the incorporation of physical distancing only increased the need to implement these practices on a larger scale. While we were all forced to quickly accept these changes, industry leaders are suggesting they may not change once the pandemic has come to an end.
The Normalization of Digital Processes
Over the last year, multifamily leasing professionals have been forced to come up with creative solutions to continue sales and ongoing marketing efforts while continuing to follow safe social distancing practices. This task isn’t so simple when we’re speaking of not just individuals’ homes, but their communities as well. Digital-first products can be a great means for success, including systems such as: virtual tours, on-demand delivery and concierge services, virtual communities, online contract and payment portals, and contactless access options. While these are some of the more popular options, many more are available depending on your specific needs. It has also been found that as individuals begin adopting and accepting these digital approaches, the result will be a higher sense of customer loyalty while simultaneously streamlining the communities ability to meet the needs of their residents.
Benefits of Virtual Leasing
Studies suggest that over 50% of new leases signed in 2020 were done completely virtually, giving companies the ability to understand more clearly some of the benefits to digital processes. These processes not only impact long-term tenant relations, but they improve leasing operations as well.
Quicker Rental Processes
A number of programs have become standardized throughout the industry, eliminating the time-consuming process of emailing, printing, signing, scanning, emailing back, etc. Having the ability to create, send, receive, and save documents will help to save your precious time, allowing you to focus on more pressing tasks.
Between 3D Virtual Tours and interactive site maps, prospects are learning more quickly if an apartment community is the right fit for them. Combine that with auto-generated email marketing software, and you have the ability to instantly send your available rentals out to potential residents with ease. This has not only proven to be successful on the leasing side, but surveys suggest that tenants prefer these methods over previous marketing and in-person methods.
Online services, such as automated assistance, have helped leasing professionals streamline their internal processes as well. From having the ability to automatically schedule showings, answer common inquiries, prequalify applicants, and collect and organize information, automating your leasing processes ensures you don’t miss a beat.
Reflecting Professional Appearances
In the multifamily industry, first impressions are everything. You are not just selling an apartment home after all, but a community. Online processes and experiences provide your residents with safe interactions, professional communications, and easy-to-use portals for not only their leasing process, but their living experience as a whole.
Good for the Environment
The pandemic demonstrated to us how even the smallest changes can have big environmental impacts. “Going green” with your leasing and continued management processes will not only shine a positive light on your brand, showing a “we care” attitude, but can also save you a lot of money in the long run. The reduction of paper, stamps, ink, and envelopes may seem like a small cut in comparison but businesses who have made the switch have found that it greatly reduces their long-term operation costs overall.
The “New Normal” doesn’t have to be as daunting as it seems. Leasing professionals across the country have adapted, proving that not all changes resulting from 2020 are bad. Utilizing and incorporating digital processes in your day-to-day can help save time, increase revenue, and create a more cohesive relationship between your residents and staff alike, leading the way to the better future we are all looking towards. Hire Priority is here to help you on this journey. As one of Texas’s leading multifamily staffing agencies, we pride ourselves in keeping up with current multifamily trends, allowing us to effectively match the right candidates with the right positions. Please visit our website to learn how we can assist you along the next stage of your journey.
The “holiday of love” is right around the corner and it’s a great time to let your leasing staff know you appreciate all the hard work they put into your Multifamily Housing property and its residents.
Most times Valentine’s Day can be pushed aside in the professional world, however it is the first universal opportunity in 2021 that you can set a tone of gratitude in the leasing office that can last the remainder of the year. Not to mention you can raise the spirits of some of your staff members that might not have anyone to share this dividing holiday with which will raise the morale in the office as the weekend approaches.
Below are 5 great ways to show your leasing staff they are loved this coming Valentine’s Day!
1. Free Pass
Everyone loves a day off! Give your leasing staff Valentine’s day cards with a free pass written on them which will allow them to take one paid day off outside of their normal paid time off. You can even dub it a “love yourself” day and encourage them to use the unexpected time off to treat themselves and show self love. Not only will this be a sweet surprise, it may also promote productivity by allowing the staff members to get some much needed personal time.
Of course stipulations that apply to normal PTO procedures should apply to this extra “free pass”.
2. A Fun Workplace Theme Day
Have a fun workday theme and contest, such as “Colorful Sock Day” where no one wears shoes that day at work. This works best when the property manager wears outrageous socks and prominently walks around displaying Mickey Mouse toes.
Winner of the “Colorful Sock Day” gets awarded with, of course, socks. Residents, by the way, will think this is hilarious.
3. An Appreciation Wall
Install a white board in a common area called the Gratitude Board or the Wall of Thanks. Encourage employees to write short “love” notes to thank each other on the board. Take a picture of the board on Friday and print the picture, then give the copies to the leasing staff in cute picture frames they can keep on their desks. The maintenance staff can also be included in this!
4. Valentine’s Day Raffle
Give everyone in the workspace 10 raffle-style tickets. Ask people to write people’s names leading up to Valentine’s Day to vote for the person who has done kind things in the previous year. Declare that person the “Sweetest” on Valentine’s Day. Award with a giant heart shaped box of candy that the whole group shares. This could become a yearly tradition that motivates kindness throughout the year!
5. Hand-Written Notes
Say thank you. Sincerely, honestly, and for a specific action or behavior. Better, say thank you with a handwritten card. Even better, enclose a $5 or $10 gift card. A handwritten “Valentine” from the property manager to their leasing staff members can go a long way in making them feel appreciated.
No matter what you do, we hope you have a lovely Valentine’s Day this year!
With the start of a new year many people are seeking a “reset” button on the intense issues the previous year held. While 2020 was chock full of intense issues, politics were of exceptional concern.
The attack on the Capital in early January proved that politic-related emotions are at an all time breaking point. Where once a heated argument over political parties sufficed, now citizens are taking a more physical approach to make clear where they stand on the party lines.
One of the major concerns of a property manager is keeping their residents living in harmony within their multifamily housing community. Keeping the resident’s political views at a respectful level is more important now than ever to avoid conflict on property grounds.
Below are some ideas to keep politics out of your multifamily community.
1. Keep Political Messages off the Community Boards and Public Spaces
Make it a policy that any flyers, stickers, or posters in political nature are not allowed on the community message board or in the shared spaces such as the laundry room or club house.
2. No Posting Anything Political on The Property’s Social Media
Be sure your staff knows that nothing in political nature should be posted on the property’s Facebook, Instagram, or other social platforms pages. This includes any images of the property that may contain a resident’s political sign which may be on display in a window or balcony.
3. Designate a Political Sign Area on the Property
While you can’t control what your resident’s display in their own private spaces, you can try to encourage them to instead post any political signs in a designated area on the property. Do this by sending a message to the residents that since political emotions are at an all time high, out of respect for your neighbors there is now an area on the property where you can all show your support for your political causes instead of displaying them in your windows or outside spaces.
Having them all in one neutral place takes away the identity of the people that want to share their political leanings. Be sure to not put the designated area in a high traffic place such as the dog park or near the front office.
4. No Political Discussions Between Employees Where Residents Can Hear
Ask your office staff to be sure to take political discussions to private spaces and not have conversations that are controversial in front of any residents, or potential residents.
Freedom of speech is a cornerstone of America and asking residents and staff to keep their political opinions to themselves can be tricky. Be sure to deliver any of these initiatives with a high degree of respect and sensitivity. Always present them as “options” even if they are really rules in nature.
It’s safe to say that the pandemic has dampered most of our holiday plans during a time that everyone could use some extra love and appreciation. As an employer, you may be wondering what you can do that is pandemic-safe and shows your employees you care about them in lieu of the annual holiday party.
Below you will find 5 Ways to Show Employee Appreciation during the 2020 holiday season!
1. ZOOM Holiday Party
Just because we can’t gather at a public space doesn’t mean we have to miss out on the embarrassing egg-nog fueled holiday party antics. You can through a ZOOM holiday party. Send your employees UberEats gift cards and a bottle of wine so you can all gather for a good meal and a cup of cheer online. Plan fun party games such as Zoom charades to keep the mood festive. Keep the online-party around 1 hour so everyone can plan accordingly and not feel awkward about signing off to enjoy the rest of their night.
2. Online Concert
ZOOM can also be used to put on an online concert for your employees. You can hire a musician to perform and take requests from your staff as you all tune into a personalized performance on the ZOOM app and watch together.
3. Send them a Turkey
Don’t forget about the classic way to show your employees love during the holidays which is sending them a Turkey or a Ham for their holiday dinner. Especially during the pandemic, this gesture goes a long way for making their family dinner special. Coordinating a bulk turkey buy can be a little chaotic though so there are other ways to get dinner on the table. Try giving a Butterball Gift Card or a local meat delivery service may partner with you.
4. Amazon Secret Santa
Get all your employees involved with an Amazon Secret Santa. Give your employees $25 gift cards to Amazon and then assign them all a fellow employee to shop for. Supply the home address to the employees and let them shop for each other. This provides a nice comradery between staff members without requiring them to spend their own money during the holiday season.
5. Extra Bonus from Holiday Party Savings
When all else fails you can count on cold hard cash to make your holiday bright. If you normally budget for a big holiday party you can redistribute that money to your employees in the form of a holiday bonus.
No matter what you do, don’t forget to show your appreciation this holiday season. We could all use some extra love at the end of 2020!
We all deserve a big pat on the back because we have almost made it through one of history’s most tumultuous years!
However, many businesses sadly did not make it and the ones that did have been forever changed. So if you find yourself struggling to keep morale boosted in your work environment, you are not alone!
Luckily, the Apartment Industry has not only survived but THRIVED! Now it is more important than ever to make sure your property’s work and resident culture stay optimistic and nurtured as we move into the future.
Here are 5 ways to keep your Apartment Property’s work and resident culture positive as we close out 2020.
1. Talk about The Future
Much of this year was spent in survival mode as we made big changes to our communities because of the need for social distance. While things are far from being back to normal, many of us have adjusted to new procedures to stop the spread of COVID-19. What we are all suffering from now is the fatigue of these new practices and can all benefit from a little distraction. With the new year only two short months away, it is the perfect time to start focusing on what is ahead.
This can include new incentive programs for your leasing agents and maintenance crew or training programs that will be offered along with any team events you may have planned.
For your residents, you can talk about any virtual programs for building community you will implement in 2021. It’s best to consider social distancing as a part of your normal way of getting your residents together because 2021 may be similar to the current year in terms of safety precautions.
2. Address Problem Areas
In preparation for a successful new year it is important to deal with any problem areas that your property may be struggling with currently. These problem areas could be a result of COVID-19 or they could be normal, every day issues your apartment community is facing. Nip these things in the bud now so you can have your staff and residents start the new year off from an empowered and positive place.
3. Allow For Grace
No matter what your goals and struggles are with your residents and your team, the biggest thing to keep in mind is everyone has had a really hard year. One of the simplest things you can do to keep your work and resident culture positive is to give them all grace when they are feeling stressed and helpless. This can include being more lenient on common infractions such as being late to work or being late with a rent payment for the remainder of this year.
4. Keep Your Residents in the Know With Zoom Gatherings
Social distancing has completely dismantled most apartment community events and because of this many renters feel disconnected from their property’s attempts to forge a sense of community among their residents. Regular Zoom meetings for residents to give them updates and a place to ask questions are very beneficial for a property’s culture. You can encourage attendance by offering prize giveaways which winners can be picked at random from the Zoom attendees.
5. Pay Special Attention to Social Media and Trends
Lastly, be sure to keep your property’s social media accounts active with resident information and property initiatives. An active social media account will be very helpful to your leasing agents as they are selling virtually to potential renters. Making their job easier and more effective will help to increase a general feeling of job satisfaction and keep the property’s culture positive.
It’s times like these that can make or break a property’s living and work culture. You can either start 2021 with positivity and optimism or you can start the new year with bitterness and fatigue, it’s up to you!
5 reasons You Shouldn’t be “Spooked” to Hire A Leasing Agent from Outside the Apartment Industry
We now find ourselves in October of one of the most monumental years in our time and it’s safe to say that standards across the apartment industry have changed. Our industry has not escaped the upheaval the pandemic has caused, especially when it comes to hiring.
The apartment industry has not slowed down since the economic downturn caused by COVID-19 and because of this there is a high demand for leasing agents, especially ones that can sell over the phone or video chat.
The good news is that there are plenty of excellent candidates in the hiring pool, although they may not come from a traditional leasing background. Below we go into detail of why you shouldn’t be “spooked” this October from hiring a leasing agent that comes from another professional industry.
1. Look for a Background in Phone Sales
Many sales for apartment homes are being conducted via phone calls and video chat with virtual walkthroughs. Because of this, a candidate that is used to selling a high-priced item over the phone would be an ideal addition to a leasing team. Look for candidates that come from a background of equipment sales, or even car sales, that were conducted via phone call follow ups. Basically any sales experience where the majority of the sale process was conducted virtually would be acceptable.
2. Seek out Experience with Video Chat for Meetings or Sales Calls
While high-priced sales experience is great, don’t ignore candidates that may have extensive experience of conducting meetings with fellow employees or clients via video chat and conference calls. Closing the sale in a virtual experience is more about establishing credibility and connection with the prospective tenant, which is a skill that is learned from extensive time communicating with people in a virtual manner.
3. Customer Service Job History can be Ideal
The customer service industry is a tough one to work in. You have to be extremely flexible with handling people at their worst times, while usually doing so over the phone or virtual chat. Being a successful customer service agent means you can keep cool under pressure, have the stamina to work long hours in a repetitive environment, and be able to troubleshoot during the customer interactions. All of these skills would equate to a great leasing agent that is selling apartment homes over the phone.
4. Check out the TimeShare Industry
An industry that is often ignored when looking for candidates to sell high-priced items over the phone or video chat is the timeshare industry. This is a huge industry that has taken a massive hit because of the reduction of tourism. Many successful timeshare agents that are used to closing big deals on high-priced vacation rentals are finding themselves on the hunt for their next opportunity. These candidates not only have experience selling rentals via virtual walkthroughs, but they also have extensive experience selling clients over the phone.
5. Consider the Non-Profit Employee
Lastly we want to mention the non-profit employee. This may not be a sector you would usually consider when you are thinking of sales, however a big part of working in the nonprofit industry is raising money for their company. Many employees spend the majority of their time on the phone with prospective donors, trying to secure funds for their cause. Being comfortable with asking for money from people over the phone is an important key in virtual sales and a component that many people are not comfortable with.
We hope you find success with seeking leasing agents from outside of the apartment industry, there certainly are many different sectors that you can look to for your ideal candidate. As we close out this strange year we can be sure that some things, such as virtual selling, aren’t going to disappear once we have a vaccine. Be prepared for the new normal!
In the 5 months since COVID disrupted our lives, virtual learning has gone from something we were frantically trying to pull together to the new normal in our children’s education. However no matter how used to the situation parents and students are now, it does nothing to alleviate the stress and frustration virtual learning causes in the home. After all, most of us were not trained as teachers and didn’t plan on taking on a second profession. Not to mention jobs in areas such as Multifamily Housing that can’t afford for their employees to work from home.
Fortunately, there are some ways to make homeschooling a bit easier. Below we discuss 3 ways working parents are tackling virtual learning.
1. Schedule Your Work Calls during Their Most Engaged Time
Assuming you are working from home, you will have to take Zoom and phone calls that require your full attention for your job. Inevitably during this important time your child, or children, will need something from you and this simple scenario could reap a big amount of stress. One way to help avoid this common situation is to schedule your calls during their most engaging school time. Perhaps this is when they are doing an art project if they are younger, or when they are in a live-streamed virtual classroom if they are older. It may not be clear initially when they will be most engaged, however after a month of instruction you will begin to see patterns of when the best time to schedule your work calls are. While you are going through this learning phase, let your supervisor or clients know what is going on so they can support you with flexibility during this impermanent time.
2. Plan on Doing Weekend Work Time
This tip isnt going to be the most popular one with working parents, but desperate times call for desperate measures. Saturday and Sunday may become the only two days a week where you can schedule some undivided attention for your job because your child will not have to ask you for help with their classwork. You would be surprised what 1 or 2 hours of uninterrupted time can accomplish for you in terms of work done. This means that you may be able to knock out a lot of activities on the weekends so you can destress your Monday-Friday daily routine.
3. Engage Your Community with a “Learning Pod”
We decided to end on a high note, especially after tip #2. The “Learning Pod” may be the absolute best life hack for virtual learning, especially if you work in a field that does not enable you to work from home such as the Multifamily Housing Industry.
The learning pod concept can be molded to fit almost any age group of kids ranging from two to eighteen years old.
Essentially you connect with 2-5 of your children’s virtual classmates that live in your area and create a “pod”. You would coordinate with the parents of those students to host the pod on certain days of the week. For example, if you are able to link up 5 students together you would only have to host your child’s pod 1 day a week and they would be out of the house the other days of the week at the other parent’s homes. You would drive them to the home and pick them up just like if they were attending school in-person.
In addition to freeing the parents to work, these groups will help hold each other accountable for classwork given by the school, handing in homework assignments, and completing assessments, as well as possible additional help as needed (including enrichment through a book club, science experiments, executive functioning games, chess, etc.).
The group may hire an educator (ranging anywhere from roughly $10 – $50 per hour, per child) or work independently if the students are older.
Of course, any group meeting in person should exercise diligence and caution to limit exposure to infection, including at least daily temperature checks, 6-foot distancing wherever possible, mask wearing, and frequent hand washing and/or sanitizing.
While all of these tips are helpful in navigating the new educational system we are all facing there is one tip that reigns supreme, which is self-forgiveness and understanding. No one is expecting virtual learning to be held to the same standard as in-person class. When you feel yourself getting overwhelmed and stressed, or you see your child getting overwhelmed and stressed, make sure to stop and take a moment to forgive yourself for falling short and to congratulate yourself and your child for navigating a historic time in the world. Just by showing up for virtual learning and working from home you are already achieving something not many humans have had to accomplish.
“Work-Life Balance” was one of the most searched for terms on Google last year and it’s easy to understand why. With the rise of technology invading our homes and personal time, it is becoming harder than ever to draw a line in the sand between work time and non-work time.
This is coupled with long work hours, extreme multitasking, and the pressure to work as hard as possible to maintain career trajectory. So how do you make sure your life doesn’t become your work? We have a few strategies that you can implement below!
Block Your Time
According to the bestselling book The One Thing by real estate celebrity Gary Keller, time blocking can be the way to propel yourself to career success. The method is simple: identify what the most important activity you do that directly relates to your job’s success rate and block off time to devote to just that. If you are in the multifamily industry your most important activity may be marketing your property. If you are a staffing professional your most important activity may be finding qualified candidates.
The sweet spot seems to be 25 minute time blocks with 10 minute breaks in between. The main focus of time blocking is to not get distracted by ANYTHING. No answering the phone, no checking email, no answering your co-worker. Find a spot where you can hunker down and let your colleagues know what you are doing. As you complete your time blocks you will know how many blocks a day to dedicate to your activity in order to get results. The point is to get more results in less time by implementing extreme focus.
Put Your Phone to Bed
Most of us are guilty of coming home from a long day at work only to sit on the comfy couch and stare at our phones. This activity has a numbing effect on us and serves to help us leave the stress of the day behind and lose ourselves in the world of the internet.
The problem with this activity is the disconnection it causes between us and the ones we love. Our children and spouses get robbed of their time with us because our faces are in our phone. Even if you live alone, your mind is distracted from fulfilling activities such as reading, working on a hobby, or spending time with friends (in real life).
A way to avoid the phone trap is to literally put it to bed at a certain time. If you have children and get home 3 hours before their bedtime, putting your phone to bed when you walk in the door is best. A drawer or an out-of-sight charging station is a great “bed” for a phone. If your job requires you to be on alert after works hours, you can set a timer to remind you to check your phone after an appropriate amount of time, such as every hour.
Meditation is really an extraordinary practice. The key element to remember here is the word “practice” because it has to be done regularly and over time for it to have an effect on your brain.
The effect it will eventually have is to enable you to step back from stress and emotions and have the superpower to make decisions and take action from a place of neutral observation.
Start with sitting quietly and focusing on your breathing for 3 minutes a day. Aim to work up to 10 minutes a day of sitting in purposeful silence with the goal of gently turning away from any thoughts or emotions that comes into your mind as you meditate.
In addition, during your day as your transition from task to task, try to have a moment where you come back briefly to that place of observation and refocus on what you are about to do. This mindfulness will not only increase your effectiveness, but it will also serve you when work time is done and you transition into personal time.
Achieving work-life balance is at the top of most working people’s list of priorities and with the above steps you can begin to achieve better relationships at work, home, and with yourself.
Social networking is a fantastic way to accomplish your professional goals and no other social network delivers opportunities like LinkedIn.
We know the idea of paying attention to one more social network may seem exhausting, but we assure you that by implementing these top tips for using LinkedIn you will see quick and compounding results.
Get a Professional Headshot
When it comes to an online presence you can’t get around the fact that your image is going to be the first thing people look at when considering you for an opportunity. You don’t need to spend hundreds of dollars with a professional photographer (although it is a great investment) if you don’t want to. It can be as simple as getting in front of a white or black background, being professionally dressed, have adequate lighting, and use your smartphone to snap a shot. The biggest thing you want to avoid is having an unprofessional photo attached to your LinkedIn profile.
Put Keywords in Your Tagline, aka Headline
LinkedIn automatically defaults this area of your profile for your job title. However, it is best to put keywords for your industry so you can stay on the radar of recruiters, related businesses, and candidates. In the multifamily housing industry you would use key words such as:
Apartment Industry Recruiter | Multifamily Staffing Professional | Hiring Specialist
Not only do these keywords explain the job title of someone that works in the multifamily industry, but they also get picked up in LinkedIn’s algorithms when a user searches for them.
Join Groups on LinkedIn
LinkedIn groups are like mini-networking happy hours online. They get incredibly specialized and can be a gathering place where you can meet industry professionals, bounce around ideas, and ask for advice. In addition to the immediate value LinkedIn groups can provide, they will also be there for you when you decide to look for your next professional opportunity. LinkedIn groups are not for selling products or services, they are for networking and should be treated with respect for the other members.
Update Your Connections
From the Clark Blog (https://clark.com/employment-military/linkedin-profile-tips-get-job/):
On a monthly basis, update your contacts that you include in your list of LinkedIn connections. LinkedIn gives you a powerful tool to expand your network. Go to My Network, click on Connections and click on the star wheel to the right to access the ability to add your Gmail contacts or import contact files to invite to your network.
Additionally, under My Network, you can choose “Add Contacts” and LinkedIn gives you the opportunity to add individuals one-by-one or choose your email provider to sync your contacts with your profile connections.
Upload Video To Your Profile
Here are some ideas:
Record a short video giving an overview of the content you’re sharing
Review a book or other piece of content and share your review.
Share videos of client testimonials.
Do an overview of a product or platform and share a few tips or tricks.
Create a teaser or trailer to a longer video or episode of a series.
Video is an amazing way to get your profile at the top of search results within LinkedIn.
There you go, a few quick tips to make LinkedIn work for you which leads to happy networking in 2019!
It is no surprise that over the last 14 months, operations within the multifamily industry have changed. New practices have been implemented. New cleaning standards have been set. And, above all, managers have had to ask their teams to adopt next-level standards. While these changes were necessary, the pressure of keeping properties and residents safe has increased. Adding more responsibility to the essential staff who have continued to keep up day-to-day operations.
Maintenance teams are at the heart of what keeps properties alive. They also carry the heaviest weight brought on by this pandemic. They take care of the systems and aesthetics of your property. They tend to the leaks, the breaks, the wear, and the tears. And, most importantly, they ultimately keep residents happy with their living conditions.
Maintenance work is not for the weak. One of the greatest of these challenges lies in boosting productivity and performance. How do we increase performance when this issue has been alive and well since long before the pandemic? The answers may not be as complicated as they seem.
CRM technology is an excellent solution for streamlining your operations, offering endless benefits. Just imagine being able to customize workflows, easily managing your team and their day-to-day tasks. And the best part? This can be done through a contactless approach. From a maintenance standpoint, tracking work orders has never been easier.
Additionally, reworking your mobile communications will save time and vastly increase efficiency. Having access to scheduled tasks will help your maintenance team stay on track. They will also have the ability to easily enter notes and submit further requests as needed. Preventative maintenance reminders can also be added, cutting down on both costs and emergency calls.
Offer Schedule Flexibility
The work environment is one difficulty essential workers have experienced during the pandemic. As others have moved into more flexible and even remote positions, the maintenance staff has not had the same benefit. Studies have shown positive changes in employee morale as the work-life balance has shifted. While remote work isn’t an option for some, flexible benefits can be experienced by all employees.
As mentioned earlier, utilizing new technology-adapted procedures can help tremendously. Giving your maintenance staff a clearer picture of what their day looks like goes a long way. Experienced staff already know how long a given task should take them. Because of this, allowing them the flexibility to schedule their day can make a world of difference. Some employees may prefer starting earlier in the day, focusing on HVAC preventive maintenance. Others may prefer taking a later shift to help cover resident requests. The key is to communicate their needs while balancing what tasks need attention.
No one knows what improvements can be made better than those who are doing the work. Keep an open-door policy to any suggestions or ideas your employees have to offer. Listen to their concerns. Talk about what may not be working and why. Include your maintenance in the decision-making process. Having a voice and the ability to take part in future changes and improvements will open the door to higher performance going forward.
Mental health has been a hot topic as the world has turned upside down. In this new world, negativity and fear are seen on every corner. You can counteract this by being sure to offer positive feedback for what your team is doing right. Consider offering a reward system for individuals with the highest resident satisfaction. You could even involve the whole team, offering rewards when work orders do not fall behind. Get creative, and do your best to create the most uplifting environment possible. After all, these are the men and women who have the most impact on your communities.
Your maintenance staff is one of the most important components of your multifamily community. Taking the time to evaluate performance and productivity will have a lasting effect on your business. Clear communications and procedures will be essential for moving forward into these new times and will ultimately increase performance.
Hiring the right fit can be a struggle, even when you’re implementing all the right tactics. Hire Priority understands this and can reduce the stress in your hiring process. We strive to provide you with the right team members for long-term relationships. Want to learn more? Check us out now!
Since the start of the pandemic, the workforce has changed drastically. Layoffs have become “the norm,” and furlough is now a term that everyone is familiar with. Difficult decisions were made, and cutting back on payroll costs was an obvious solution. But even as the workforce returns, things are not the same way they were before. Texas’s unemployment rate is still nearly double what it was pre-pandemic.
While your business may not be operating as it once was, it is important to analyze the effects of those tough decisions. What can you do to ensure the health of your business? While layoffs may have helped you through these difficult times, being understaffed is very likely costing you money.
The Hidden Costs of Being Understaffed
It is a well-known fact that having too many employees directly affects profitability. On the flip side, having too few may be even more damaging to your company. Keeping payroll costs down is often one of the main reasons for keeping a small staff. But oftentimes companies don’t see how these decisions are hurting them in the long run. Let’s talk about some of the hidden costs that come from being understaffed that you may not have thought of.
Studies have shown that stress has a direct effect on the health of individuals. Changes such as staff reduction or increase in business will add to the workload of your employees, plain and simple. When an employee’s workload increases, productivity, and attendance are both affected. Frequent absenteeism can ultimately hurt the day-to-day operations of any business, no matter the cause.
Hiring an employee is a long-term investment. Having experienced employees who are able to keep your company running with little oversight, is worth the time and money. Offering overtime to existing employees is a great solution when you need extra help. Unfortunately, this short-term solution loses its appeal when an employee is overworked.
Hiring someone for an entry-level position costs an estimated 30-50% of a traditional annual salary. Replacing higher-level management is estimated to cost close to 400%. When you look at overtime costs and potential burnout, it’s worth it in the long run to hire extra help. By investing in long-term employee satisfaction, you can avoid paying increased payroll costs in the future.
The multifamily industry in particular values quality of service above many other industries. Customer satisfaction is a must for avoiding high rental turnover. Just as employee turnover is costly, having too many vacancies is a loss you can’t afford. When your team is overworked, the focus shifts to getting the work done rather than doing it well. Scheduled appointments get missed, jobs are rushed, and the quality of living for your residents can decrease. Quality is important for both office and maintenance staff, and it’s vital to your success.
Tips for Cutting Costs
The pandemic hit companies hard, and not everyone is in the clear yet. We understand this. Don’t risk the costs that go hand in hand with being understaffed. Here are some strategies for cutting other operating costs within your multifamily buildings:
Become Water Efficient
The water bill is one of the most costly utilities within multifamily communities. Making some updates can significantly cut these costs in the long run. Is maintaining a healthy landscape something you deal with? Try swapping out your current greenery with more water-friendly options. If it’s been years since you’ve updated your plumbing, look into high-efficiency fixtures. Analyzing your bill and looking into more cost-effective options will save you a lot of money in the long run.
Going green doesn’t only apply to office supplies and recycling. Making some simple updates can make a huge difference on your utility bills. If you’re still using regular light bulbs, try updating to more efficient LED bulbs. You can also use energy-efficient appliances, and look into other clean energy-producing products. Additionally, going green is not only good for the environment, but it will help your brand as well.
Keeping up with regular maintenance is a major money-saver when compared to costly repairs. Create a maintenance checklist and stick to it. This can include HVAC filter replacement, patching cracks in drywall, and flushing water heaters. Preventing costly repairs isn’t the only benefit of regular preventative maintenance. It will also ensure that your building is functioning at its prime, resulting in residents who are happy in their homes.
As we move further out of the unimaginable, it allows us an opportunity to focus again on the big picture. If there is any lesson that we can learn from this, it is to be prepared for anything. There are steps you can take to ensure your operations are geared towards sustainability and endurance. Keeping a happy and efficient staff is key. They are your team, and they will help carry you just as you help carry them.
Worried your community may be understaffed? Hire Priority is here to help. As specialists in the multifamily industry, we have helped hundreds of central Texas properties with their staffing needs. With our prescreening and training options for candidates, we can help you build the long-lasting team you’re looking for.
Hire Priority, leaders in Multifamily Staffing is looking for a qualified Assistant Property Manager for various properties in the Austin area!
Job Title: Assistant Property Manager
Why become apart of our team?
We are a caring team, with a great family dynamic
Properties with a dedicated maintenance team
We are a large company, with opportunities for growth and advancement
Location: Austin, Texas
Compensation: $15-$20/hr +Bonuses
You Have Knowledge and Experience of the following:
Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Deposits all receipts prior to bank close each day.
Maintains positives customer relations attitude. Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
Must be knowledgeable of all phases of leasing and resident retention.
Works with lease renewals each month.
Responsible for keeping daily records on lease renewals and terminations.
Greets prospective clients, shows community and performs leasing duties.
Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.
Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.
Organizes and files all applicable reports, leases, and paperwork.
Verifies accuracy of all lease paperwork and processes move-ins and move-outs.
Processes all security deposit move-out reports.
Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up calls with resident when work is completed.
Performs any additional duties assigned by Property Manager or Regional Property Manager. Serves as a backup for all Property Manager duties.
Skills and Requirements:
Education: High School Diploma or equivalent, Bachelor’s degree.
1+ years property management experience
working knowledge of applicable Landlord Tenant Laws
Fair Housing Regulations
Americans with Disabilities Act
Fair Credit Reporting Act, and all other applicable Federal and State laws.
Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred.
Provide forms of identification and proof of eligibility to work in the U.S.
Be able to complete an application and interview process
Hire Priority, leaders in Multifamily Staffing is looking to hire a high-energy Leasing Consultant, who is not afraid of working hard and loves interacting with people. If you are motivated, dependable, capable of closing deals, and enjoy working in a fast-paced environment, this may be the perfect opportunity for you!
Pay: $13.00 – $15.00 per hour + Commission
Leasing Consultant Responsibilities:
Engage with prospective residents by showing units and amenities
Generate leads and follow up with prospects
Prepare and process lease agreements
Provide excellent customer service to residents and future residents
Execute marketing strategies to increase traffic to the property
Leasing Consultant Qualifications:
Apartment industry experience preferred
Excellent customer service skills, professionalism, and self-confidence are a MUST
Weekend availability is a MUST
Bilingual (English/Spanish) helpful, but not required
Please be available for an immediate interview!
Must provide identification and proof of eligibility to work in the U.S, and complete an application and interview process.
Hire Priority Staffing, leaders in Multifamily Maintenance Staffing is currently seeking qualified Apartment Maintenance Techs to join our team! If you are a team player with a ready-to-work attitude, this may be the perfect opportunity for you!
Location(s): Openings in North and South Austin!
Pay: $15.00 – $23.00 per hour
Responsibilities of a Maintenance Tech:
Receive and complete work orders; gather all necessary tools, equipment, & supplies needed for repairs.
Check lighting and plumbing fixtures; minor repairs and replacements, as needed.
Troubleshooting, diagnosis, and repair of air conditioning and multi-zone heating and cooling systems.
Perform miscellaneous job-related duties as assigned and assist Service Supervisor as needed.
Minimum 1 year of apartment industry experience, or general maintenance experience
Helpful– EPA certification (Not required)
Experience in painting, plumbing, basic electric, drywall, small appliance repair, etc.
Must be able to effectively communicate with all levels of the organization.
Please be available for an immediate interview!
Must provide identification and proof of eligibility to work in the U.S, and complete an application and interview process.