Keeping Your Apartment Property’s Work and Resident Culture Positive During Tumultuous 2020

We all deserve a big pat on the back because we have almost made it through one of history’s most tumultuous years! 

However, many businesses sadly did not make it and the ones that did have been forever changed. So if you find yourself struggling to keep morale boosted in your work environment, you are not alone!

Luckily, the Apartment Industry has not only survived but THRIVED! Now it is more important than ever to make sure your property’s work and resident culture stay optimistic and nurtured as we move into the future.

Here are 5 ways to keep your Apartment Property’s work and resident culture positive as we close out 2020.

1. Talk about The Future

Much of this year was spent in survival mode as we made big changes to our communities because of the need for social distance. While things are far from being back to normal, many of us have adjusted to new procedures to stop the spread of COVID-19. What we are all suffering from now is the fatigue of these new practices and can all benefit from a little distraction. With the new year only two short months away, it is the perfect time to start focusing on what is ahead.

This can include new incentive programs for your leasing agents and maintenance crew or training programs that will be offered along with any team events you may have planned. 

For your residents, you can talk about any virtual programs for building community you will implement in 2021. It’s best to consider social distancing as a part of your normal way of getting your residents together because 2021 may be similar to the current year in terms of safety precautions.

2. Address Problem Areas

In preparation for a successful new year it is important to deal with any problem areas that your property may be struggling with currently. These problem areas could be a result of COVID-19 or they could be normal, every day issues your apartment community is facing. Nip these things in the bud now so you can have your staff and residents start the new year off from an empowered and positive place.

3. Allow For Grace

No matter what your goals and struggles are with your residents and your team, the biggest thing to keep in mind is everyone has had a really hard year. One of the simplest things you can do to keep your work and resident culture positive is to give them all grace when they are feeling stressed and helpless. This can include being more lenient on common infractions such as being late to work or being late with a rent payment for the remainder of this year.

4. Keep Your Residents in the Know With Zoom Gatherings

Social distancing has completely dismantled most apartment community events and because of this many renters feel disconnected from their property’s attempts to forge a sense of community among their residents. Regular Zoom meetings for residents to give them updates and a place to ask questions are very beneficial for a property’s culture. You can encourage attendance by offering prize giveaways which winners can be picked at random from the Zoom attendees.

5. Pay Special Attention to Social Media and Trends

Lastly, be sure to keep your property’s social media accounts active with resident information and property initiatives. An active social media account will be very helpful to your leasing agents as they are selling virtually to potential renters. Making their job easier and more effective will help to increase a general feeling of job satisfaction and keep the property’s culture positive.

It’s times like these that can make or break a property’s living and work culture. You can either start 2021 with positivity and optimism or you can start the new year with bitterness and fatigue, it’s up to you!

Posted in Career Blog Categories |

5 Reasons You Shouldn’t be Spooked to Hire A Leasing Agent from Outside the Apartment Industry

5 reasons You Shouldn’t be “Spooked” to Hire A Leasing Agent from Outside the Apartment Industry

We now find ourselves in October of one of the most monumental years in our time and it’s safe to say that standards across the apartment industry have changed. Our industry has not escaped the upheaval the pandemic has caused, especially when it comes to hiring.

The apartment industry has not slowed down since the economic downturn caused by COVID-19 and because of this there is a high demand for leasing agents, especially ones that can sell over the phone or video chat. 

The good news is that there are plenty of excellent candidates in the hiring pool, although they may not come from a traditional leasing background. Below we go into detail of why you shouldn’t be “spooked” this October from hiring a leasing agent that comes from another professional industry.

1. Look for a Background in Phone Sales

Many sales for apartment homes are being conducted via phone calls and video chat with virtual walkthroughs. Because of this, a candidate that is used to selling a high-priced item over the phone would be an ideal addition to a leasing team. Look for candidates that come from a background of equipment sales, or even car sales, that were conducted via phone call follow ups. Basically any sales experience where the majority of the sale process was conducted virtually would be acceptable.

2. Seek out Experience with Video Chat for Meetings or Sales Calls

While high-priced sales experience is great, don’t ignore candidates that may have extensive experience of conducting meetings with fellow employees or clients via video chat and conference calls. Closing the sale in a virtual experience is more about establishing credibility and connection with the prospective tenant, which is a skill that is learned from extensive time communicating with people in a virtual manner. 

3. Customer Service Job History can be Ideal

The customer service industry is a tough one to work in. You have to be extremely flexible with handling people at their worst times, while usually doing so over the phone or virtual chat. Being a successful customer service agent means you can keep cool under pressure, have the stamina to work long hours in a repetitive environment, and be able to troubleshoot during the customer interactions. All of these skills would equate to a great leasing agent that is selling apartment homes over the phone.

4. Check out the TimeShare Industry

An industry that is often ignored when looking for candidates to sell high-priced items over the phone or video chat is the timeshare industry. This is a huge industry that has taken a massive hit because of the reduction of tourism. Many successful timeshare agents that are used to closing big deals on high-priced vacation rentals are finding themselves on the hunt for their next opportunity. These candidates not only have experience selling rentals via virtual walkthroughs, but they also have extensive experience selling clients over the phone.

5.  Consider the Non-Profit Employee

Lastly we want to mention the non-profit employee. This may not be a sector you would usually consider when you are thinking of sales, however a big part of working in the nonprofit industry is raising money for their company. Many employees spend the majority of their time on the phone with prospective donors, trying to secure funds for their cause. Being comfortable with asking for money from people over the phone is an important key in virtual sales and a component that many people are not comfortable with. 

We hope you find success with seeking leasing agents from outside of the apartment industry, there certainly are many different sectors that you can look to for your ideal candidate. As we close out this strange year we can be sure that some things, such as virtual selling, aren’t going to disappear once we have a vaccine. Be prepared for the new normal!

Posted in Career Blog Categories |

Innovative Ways Working Parents are Tackling Virtual Learning

In the 5 months since COVID disrupted our lives, virtual learning has gone from something we were frantically trying to pull together to the new normal in our children’s education. However no matter how used to the situation parents and students are now, it does nothing to alleviate the stress and frustration virtual learning causes in the home. After all, most of us were not trained as teachers and didn’t plan on taking on a second profession. Not to mention jobs in areas such as Multifamily Housing that can’t afford for their employees to work from home.

Fortunately, there are some ways to make homeschooling a bit easier. Below we discuss 3 ways working parents are tackling virtual learning.

1. Schedule Your Work Calls during Their Most Engaged Time

Assuming you are working from home, you will have to take Zoom and phone calls that require your full attention for your job. Inevitably during this important time your child, or children, will need something from you and this simple scenario could reap a big amount of stress. One way to help avoid this common situation is to schedule your calls during their most engaging school time. Perhaps this is when they are doing an art project if they are younger, or when they are in a live-streamed virtual classroom if they are older. It may not be clear initially when they will be most engaged, however after a month of instruction you will begin to see patterns of when the best time to schedule your work calls are. While you are going through this learning phase, let your supervisor or clients know what is going on so they can support you with flexibility during this impermanent time.

2. Plan on Doing Weekend Work Time 

This tip isnt going to be the most popular one with working parents, but desperate times call for desperate measures. Saturday and Sunday may become the only two days a week where you can schedule some undivided attention for your job because your child will not have to ask you for help with their classwork. You would be surprised what 1 or 2 hours of uninterrupted time can accomplish for you in terms of work done. This means that you may be able to knock out a lot of activities on the weekends so you can destress your Monday-Friday daily routine.

3. Engage Your Community with a “Learning Pod”

We decided to end on a high note, especially after tip #2. The “Learning Pod” may be the absolute best life hack for virtual learning, especially if you work in a field that does not enable you to work from home such as the Multifamily Housing Industry.

The learning pod concept can be molded to fit almost any age group of kids ranging from two to eighteen years old.

Essentially you connect with 2-5 of your children’s virtual classmates that live in your area and create a “pod”. You would coordinate with the parents of those students to host the pod on certain days of the week. For example, if you are able to link up 5 students together you would only have to host your child’s pod 1 day a week and they would be out of the house the other days of the week at the other parent’s homes. You would drive them to the home and pick them up just like if they were attending school in-person.

In addition to freeing the parents to work, these groups will help hold each other accountable for classwork given by the school, handing in homework assignments, and completing assessments, as well as possible additional help as needed (including enrichment through a book club, science experiments, executive functioning games, chess, etc.).

The group may hire an educator (ranging anywhere from roughly $10 – $50 per hour, per child) or work independently if the students are older.

Of course, any group meeting in person should exercise diligence and caution to limit exposure to infection, including at least daily temperature checks, 6-foot distancing wherever possible, mask wearing, and frequent hand washing and/or sanitizing.

While all of these tips are helpful in navigating the new educational system we are all facing there is one tip that reigns supreme, which is self-forgiveness and understanding. No one is expecting virtual learning to be held to the same standard as in-person class. When you feel yourself getting overwhelmed and stressed, or you see your child getting overwhelmed and stressed, make sure to stop and take a moment to forgive yourself for falling short and to congratulate yourself and your child for navigating a historic time in the world. Just by showing up for virtual learning and working from home you are already achieving something not many humans have had to accomplish.

Posted in Career Advice, Career Blog Categories |

How To Maintain Work-Life Balance

“Work-Life Balance” was one of the most searched for terms on Google last year and it’s easy to understand why. With the rise of technology invading our homes and personal time, it is becoming harder than ever to draw a line in the sand between work time and non-work time.

This is coupled with long work hours, extreme multitasking, and the pressure to work as hard as possible to maintain career trajectory. So how do you make sure your life doesn’t become your work? We have a few strategies that you can implement below!

Block Your Time

According to the bestselling book The One Thing by real estate celebrity Gary Keller, time blocking can be the way to propel yourself to career success. The method is simple: identify what the most important activity you do that directly relates to your job’s success rate and block off time to devote to just that. If you are in the multifamily industry your most important activity may be marketing your property. If you are a staffing professional your most important activity may be finding qualified candidates.

The sweet spot seems to be 25 minute time blocks with 10 minute breaks in between. The main focus of time blocking is to not get distracted by ANYTHING. No answering the phone, no checking email, no answering your co-worker. Find a spot where you can hunker down and let your colleagues know what you are doing. As you complete your time blocks you will know how many blocks a day to dedicate to your activity in order to get results. The point is to get more results in less time by implementing extreme focus.

Put Your Phone to Bed

Most of us are guilty of coming home from a long day at work only to sit on the comfy couch and stare at our phones. This activity has a numbing effect on us and serves to help us leave the stress of the day behind and lose ourselves in the world of the internet.

The problem with this activity is the disconnection it causes between us and the ones we love. Our children and spouses get robbed of their time with us because our faces are in our phone. Even if you live alone, your mind is distracted from fulfilling activities such as reading, working on a hobby, or spending time with friends (in real life).

A way to avoid the phone trap is to literally put it to bed at a certain time. If you have children and get home 3 hours before their bedtime, putting your phone to bed when you walk in the door is best. A drawer or an out-of-sight charging station is a great “bed” for a phone. If your job requires you to be on alert after works hours, you can set a timer to remind you to check your phone after an appropriate amount of time, such as every hour.

Be Mindful


Meditation is really an extraordinary practice. The key element to remember here is the word “practice” because it has to be done regularly and over time for it to have an effect on your brain.

The effect it will eventually have is to enable you to step back from stress and emotions and have the superpower to make decisions and take action from a place of neutral observation.

Start with sitting quietly and focusing on your breathing for 3 minutes a day. Aim to work up to 10 minutes a day of sitting in purposeful silence with the goal of gently turning away from any thoughts or emotions that comes into your mind as you meditate.

In addition, during your day as your transition from task to task, try to have a moment where you come back briefly to that place of observation and refocus on what you are about to do. This mindfulness will not only increase your effectiveness, but it will also serve you when work time is done and you transition into personal time.

Achieving work-life balance is at the top of most working people’s list of priorities and with the above steps you can begin to achieve better relationships at work, home, and with yourself.

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Posted in Career Advice |

Top Tips for Using LinkedIn in 2019

Social networking is a fantastic way to accomplish your professional goals and no other social network delivers opportunities like LinkedIn.

We know the idea of paying attention to one more social network may seem exhausting, but we assure you that by implementing these top tips for using LinkedIn you will see quick and compounding results.

Get a Professional Headshot

When it comes to an online presence you can’t get around the fact that your image is going to be the first thing people look at when considering you for an opportunity. You don’t need to spend hundreds of dollars with a professional photographer (although it is a great investment) if you don’t want to. It can be as simple as getting in front of a white or black background, being professionally dressed, have adequate lighting, and use your smartphone to snap a shot. The biggest thing you want to avoid is having an unprofessional photo attached to your LinkedIn profile.

Put Keywords in Your Tagline, aka Headline

LinkedIn automatically defaults this area of your profile for your job title. However, it is best to put keywords for your industry so you can stay on the radar of recruiters, related businesses, and candidates. In the multifamily housing industry you would use key words such as:

Apartment Industry Recruiter | Multifamily Staffing Professional | Hiring Specialist

Not only do these keywords explain the job title of someone that works in the multifamily industry, but they also get picked up in LinkedIn’s algorithms when a user searches for them.

Join Groups on LinkedIn

LinkedIn groups are like mini-networking happy hours online. They get incredibly specialized and can be a gathering place where you can meet industry professionals, bounce around ideas, and ask for advice. In addition to the immediate value LinkedIn groups can provide, they will also be there for you when you decide to look for your next professional opportunity. LinkedIn groups are not for selling products or services, they are for networking and should be treated with respect for the other members.

Update Your Connections

From the Clark Blog (https://clark.com/employment-military/linkedin-profile-tips-get-job/):

On a monthly basis, update your contacts that you include in your list of LinkedIn connections. LinkedIn gives you a powerful tool to expand your network. Go to My Network, click on Connections and click on the star wheel to the right to access the ability to add your Gmail contacts or import contact files to invite to your network.

Additionally, under My Network, you can choose “Add Contacts” and LinkedIn gives you the opportunity to add individuals one-by-one or choose your email provider to sync your contacts with your profile connections.

Upload Video To Your Profile

Here are some ideas:

  • Record a short video giving an overview of the content you’re sharing
  • Review a book or other piece of content and share your review.
  • Share videos of client testimonials.
  • Do an overview of a product or platform and share a few tips or tricks.
  • Create a teaser or trailer to a longer video or episode of a series.

Video is an amazing way to get your profile at the top of search results within LinkedIn.

There you go, a few quick tips to make LinkedIn work for you which leads to happy networking in 2019!

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Posted in Career Advice |

How To Succeed in Hiring Leasing Agents Over Zoom

4 Resumes Tips from a Multifamily Recruiter

As 2020 comes to a close it is clear that social distancing isn’t going anywhere. The apartment industry caught on board quickly with virtual walkthroughs, virtual maintenance techniques, and non-contact rent payment, among many other adjustments. Because of this professional pivot, apartment leasing has not taken a hit while many other industries have. This means that leasing agents are still in high demand and the need for successful virtual hiring is very important.

The video conferencing platform Zoom has taken the lead in the professional space. This is especially true when it comes to virtual interviews. However, the success rate of virtual hires has yet to be studied. We will see in 2021 if attrition is up because of bad hires made over the internet that perhaps would not have been made in person.

Below, we have some great tips to try to do the best job possible of hiring leasing agents over Zoom.

1. Let the Candidate Do Most of the Talking

Every hiring manager has their own interview style, and that may include leaving the conversation to the potential candidate. However, virtual interviewing can sometimes set the scene for the hiring manager to take the lead in the talking time because of the awkwardness of the video conferencing. The best way to handle this is to prepare yourself to lead the candidate to do the talking with open ended questions. You want to see how comfortable the candidate is with the technology, and speaking virtually, since they will likely be using it to sell potential residents to your property.

2. Pretend to Have Technical Difficulties

This one might seem a little crazy, but stay with us. Since virtual selling will likely be used by the leasing agent you hire you want to be sure they can handle a little bump in the road. Difficulties with the Zoom app are fairly common and can be anything from the sound not working to a lost connection. This may even happen naturally during an interview, if it does be sure to pay close attention to how the candidate is handling the situation. Are they trying to problem solve? Are they zoning out? Are they getting flustered? Their reactions can be very telling on how they will eventually interact with the potential residents.

3. Do a Social Media Search Before the Interview

For some hiring managers doing a social media search of a potential candidate is a common practice. Social media searches can give you a lot of information including the persona the potential candidates inhabit online and what could possibly be associated with your property if they are hired. You want to look for any obvious red flags. In addition to searching for possible issues, doing a social media once over can provide you with great interview questions to get them talking that you won’t find on their resume. This can include hobbies and interests you may see them post about online.

4. Have Them Do a Virtual Walk Through

Before the interview you can send the prospective candidate a video of an apartment home walk through and ask them to present it to you during the zoom interview. This can be done by loading the video to your conference call or you can simply have them hold their phone to the camera and walk you through that way. This is the closest you will get to seeing how they will actually perform the job you are hiring them for.

In many ways, hiring over Zoom can hold some very beneficial things that can help you achieve successful hires. Since the world will be practicing social distancing for some time it is imperative you adopt virtual hiring practices and use them to your advantage.

Posted in Career Blog Categories |

Assistant Property Manager/Property Manager (Houston, TX)

Job detailsSalary$15 – $17 an hourJob TypeFull-timeQualifications

    • Property Management: 1 year (Preferred)
    • Customer Service: 1 year (Preferred)
    • Spanish (Preferred)

Full Job Description

Assistant Property Manager – Apartment / Multifamily Industry

Hire Priority, leaders in Multifamily Maintenance Staffing is looking for a qualified Assistant Property Manager for various properties in the Houston area!

Job Title: Assistant Property Manager

Why become apart of our team?

  • We are a caring team, with a great family dynamic
  • Properties with a dedicated maintenance team
  • We are a large company, with opportunities for growth and advancement

Location: Houston (currently we have communities in NW & SE)

You Have Knowledge and Experience of the following:

INCOME COLLECTION

Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Deposits all receipts prior to bank close each day.

RESIDENT RELATIONS

Maintains positives customer relations attitude. Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

MARKETING

Must be knowledgeable of all phases of leasing and resident retention.

Works with lease renewals each month.

Responsible for keeping daily records on lease renewals and terminations.

Greets prospective clients, shows community and performs leasing duties.

Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.

Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.

ADMINISTRATIVE

Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.

Organizes and files all applicable reports, leases, and paperwork.

Verifies accuracy of all lease paperwork and processes move-ins and move-outs.

Processes all security deposit move-out reports.

Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up calls with resident when work is completed.

GENERAL

Performs any additional duties assigned by Property Manager or Regional Property Manager. Serves as a backup for all Property Manager duties.

Skills and Requirements: Bilingual (fluent in Spanish)

Education: High School Diploma or equivalent, Bachelor’s degree.

Experience: 1+ years property management experience; Fair Housing Regulations, Americans with Disabilities Act, Fair Credit Reporting Act, and all other applicable Federal and State laws.

MUST:

Provide forms of identification and proof of eligibility to work in the U.S.

Be able to complete an application and interview process

We look forward to adding you to our team!

Apply now through Indeed now! We have immediate openings!

If you have any questions give us a call at 713-960-9906

INDHOU

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends

Experience:

  • Property Management: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • Spanish (Preferred)

Work Remotely:

  • No

APPLY NOW

Posted in Career Blog Categories, Featured Jobs |

Apartment Maintenance Technician – EPA Required (Houston/Baytown)

Job detailsSalary$17 – $19 an hourJob TypeFull-timePart-timeTemporaryFull Job Description

Hire Priority, leaders in Multifamily Maintenance Staffing is looking for a qualified Lead Maintenance Tech for a property in the Houston area!

Job Title: EPA / HVAC Lead Maintenance Tech

Why become apart of our team?

  • We are a caring team, with a great family dynamic
  • A property with a dedicated maintenance team
  • We are a large company, with opportunities for growth and advancement

Location: Houston / Central / North / Baytown (urgent)

Compensation: Competitive salary

You Have:

  • Experience troubleshooting, diagnosis, and repair of residential/ commercial air conditioning and multi-zone heating and cooling systems.
  • Ability to efficiently prioritize, and run multiple work orders daily, or as needed
  • It can ensure proper care in the use and maintenance of equipment and supplies; promote continuous improvement of workplace safety and environmental practices.
  • Can perform miscellaneous job-related duties as assigned.
  • Good interpersonal skills, and a customer service mindset.
  • Bilingual helpful, but not required.

Qualifications:

  • Universal EPA certification / HVAC
  • Multifamily experience (VERY HELPFUL, but will consider someone without onsite experience if you have the required skill set)
  • Experience in HVAC, painting, plumbing, basic electric, drywall, etc. and have your own tools.
  • Ability to work weekends and be on-call (when needed).

MUST:

Be able to pass a drug test

Provide one form of identification and proof of eligibility to work in the U.S.

Be able to complete an application and interview process

We look forward to adding you to our team!

Apply now or call us at (713) 960-9906

Maintenance, Maintenance assistant, Plumber, Painter, Remodeling, HVAC, EPA, CPO, Apartment units, Apartment complex, Houston Real Estate, Multifamily, HAA, TAA

INDHOU

Job Types: Full-time, Part-time, Temporary

Pay: $17.00 – $19.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Employment Length:

  • 1 – 3 months

Work Remotely:

  • No

APPLY NOW

Posted in Career Blog Categories, Featured Jobs |

EPA Maintenance Tech (Austin, TX)

Job detailsSalary$17 – $20 an hourJob TypeFull-timeFull Job Description

EPA Maintenance Tech – Apartment / Multifamily Industry

Hire Priority, leaders in Multifamily Maintenance Staffing is looking for a qualified EPA Maintenance Techs for various properties in the Austin area!

Job Title: EPA / HVAC Maintenance Tech

Why become apart of our team?

  • We are a caring team, with a great family dynamic
  • Properties with a dedicated maintenance team
  • We are a large company, with opportunities for growth and advancement

Location: Austin, Texas

Compensation: Competitive salary

You Have:

  • Experience troubleshooting, diagnosis, and repair of residential/ commercial air conditioning and multi-zone heating and cooling systems.
  • Ability to efficiently prioritize, and run multiple work orders daily, or as needed
  • It can ensure proper care in the use and maintenance of equipment and supplies; promote continuous improvement of workplace safety and environmental practices.
  • Can perform miscellaneous job-related duties as assigned.
  • Good interpersonal skills, and a customer service mindset.
  • Bilingual helpful, but not required.

Qualifications:

  • Universal EPA certification / HVAC
  • Multifamily experience (VERY HELPFUL, but will consider someone without onsite experience if you have the required skill set)
  • Experience in HVAC, painting, plumbing, basic electric, drywall, etc. and have your own tools.

MUST:

Provide forms of identification and proof of eligibility to work in the U.S.

Be able to complete an application and interview process

We look forward to adding you to our team!

Apply now through Indeed now! We have immediate openings!

INDAUS

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Remotely:

  • No

APPLY NOW

Posted in Career Blog Categories, Featured Jobs |